The innovative approach enabled community members to effect change on a bus service that many felt was not meeting their needs. Already there is a reported increase in uptake following introduction of the new timetables. The contracts commenced on 25 March 2016. In the longer term it is hoped to use the participatory budget methodology to enable communities to become more involved in determining the outcomes of other aspects of  service delivery. The community has gained an understanding of  public sector procurement processes and suppliers are able to respond to public demand more easily.

Key learning included that procurement professionals need to present information about the process in a way which makes it accessible to those participating.  This means removing the technical and legal information from what is provided to focus their attention on the parts where they have decision making power and can make real choices.